FastPay Terms and Conditions

Welcome to FastPay. These terms and conditions govern your use of our website and services, and by creating an account you agree to be bound by them in full. We at FastPay operate under a licence from the Curacao Gaming Authority, held by Kika Technology B.V., and we ask that you read this document carefully before you deposit or play. If you search for fastpay casino login or fastpay casino review before signing up, this page will answer most of your questions about how we run our platform.

Who We Are and Who Can Play

FastPay Casino is owned and operated by Kika Technology B.V., incorporated under the laws of Curacao, registration number 164980, registered at Zuikertuintjeweg Z/N, Willemstad, Curacao. Our licence number is OGL/2023/147/0081. The English version of these terms always takes precedence over any translated edition, including our German, Finnish, Norwegian, Spanish Mexican and French Canadian localisations.

To register with us, you must be at least 18 years old and create only one account per person. We permit a single account per individual, and if we detect multiple accounts sharing an IP address, device, payment wallet, physical address or bank card, we treat them as duplicates. This leads to cancellation of all payments, termination of the affected accounts, voiding of bonuses and winnings, and a demand that any already withdrawn funds be returned. Our site is intended for personal entertainment only and must not be used for commercial profit.

We do not accept players from a long list of restricted jurisdictions, and Evolution Group studios including NetEnt and Red Tiger separately block additional territories by IP. Please check the restricted countries list before attempting to register, as using a VPN to bypass any provider block is strictly prohibited by us and may result in confiscation of winnings.

Account Registration and Verification

When you register with FastPay, we may ask you to verify your identity at any stage, including at sign-up, before a deposit or withdrawal, when you change your details or payment methods, or when we detect unusual activity. Once your cumulative payments reach EUR 2,000, verification becomes mandatory. Our Know Your Customer checks require a government-issued photo ID, proof of address no older than 90 days, and proof of payment showing the debited sum, account holder name and payment date. We may also request evidence of source of funds or wealth, and in some cases a video call, biometric check or liveness verification. If we cannot reach you within two weeks of a withdrawal request, we will lock the account for failing verification.

Players already verified at our sister casinos Casino4u or Cobber Casino do not need to repeat the document upload process with us. We aim to process new verifications quickly, and our About page notes that document checks typically take around ten minutes.

Deposits and Currencies

We accept EUR, USD, CAD, AUD, NZD, NOK, ZAR and a range of cryptocurrencies including ETH, BCH, LTC, DOGE, USDT, BNB, ADA, TRX and USDC. Our internal operating currency is EUR, and we do not offer any currency conversion or exchange service, so transacting in another currency may differ slightly depending on bank and processing conversion rates.

Our deposit methods include Visa, Mastercard, Apple Pay, Google Pay, Neteller, Skrill, MuchBetter, MiFinity, Interac, Interac e-Transfer by Loonio, PayID, InstantEFT, Neosurf, Paysafecard, CashtoCode and numerous cryptocurrencies. All deposits are instant and free of charge, with the exception of Paysafecard in its wallet form, which carries a 5% fee. We expressly prohibit the use of third-party payment systems, and any winnings generated from a third-party deposit will be voided by us.

Withdrawals and Processing Times

Withdrawals at FastPay are free of charge across all supported methods. E-wallets, Paysafecard and crypto transactions are typically processed within 0 to 2 hours, Pay via Bank IBAN is instant, while card payments and Interac transfers take 1 to 3 banking days, and bank transfers can take 3 to 5 banking days. We only send withdrawals to a payment method you have previously used to deposit, and our platform must not be used simply to move funds between payment systems.

Our daily withdrawal limit is EUR 5,000 and our monthly limit is EUR 50,000, with equivalents in other supported currencies. Wins exceeding EUR 50,000 are paid to you in monthly instalments. We allow two free withdrawals per 24 hours; any further payout within that period carries a 10% fee. We also apply a 10% fee where your total bets since the last deposit fall below three times that deposit on slots, or ten times on live and table games. As an anti-money-laundering measure, we require every deposit to be wagered three times before connected winnings become withdrawable.

Bonuses and Promotions

We offer new players a two-step welcome package worth up to EUR 550, consisting of a 100% match up to EUR 500 plus 100 free spins on the first deposit, and a 75% match up to EUR 50 on the second. Neither step requires a bonus code, and entering any code will cancel the offer. A minimum qualifying deposit of EUR 20 or its equivalent applies, made in a single transaction, and wagering of 50 times the bonus must be completed within 48 hours. Many players look for a fastpay casino no deposit bonus or fastpay casino bonus codes, and while we do run no-deposit promotions in certain markets, players from Finland do not qualify for welcome bonuses, and several other jurisdictions are excluded from no-deposit offers entirely.

Beyond the welcome offer, we run a daily Boomerang Cashback programme, a Friday weekly cashback, Saturday no-deposit free spins, Wednesday and Friday deposit-linked free spins, a Tuesday reload bonus, and an unlimited crypto reload bonus using the code CRYPTO. We also host daily, weekly and monthly tournaments with free spins and cash prizes. Only one bonus may be active on your account at a time, and real money is always spent before bonus funds. Bonus money cannot be used on jackpot games, live and table games, video poker or a number of excluded slot titles.

Loyalty Programme and VIP Levels

We reward real-money wagering through comp points, earned at a rate of 1 point per EUR 20 wagered on slots and 1 point per EUR 200 wagered on table games. Points can be exchanged for bonus money at rates that depend on your current VIP level, ranging from 225 points per EUR 1 at Panda Driver down to 100 points per EUR 1 at Panda Astronaut. Our VIP programme has ten tiers, from Panda Skater through to Panda Astronaut, each unlocking improved cashback percentages, free spins, and in the higher tiers, direct cash bonuses. We reserve the right to exclude any player from the VIP programme at our discretion, including where the bonus-to-deposit ratio becomes disproportionate.

Responsible Gaming

We care about your wellbeing and provide a range of responsible gaming tools, including deposit, loss, wager and session limits set on a daily, weekly or monthly basis. We also offer cooling-off periods from one day up to six months, and self-exclusion options lasting one year, three years or permanently. Players with an active cooling-off period or self-exclusion will not receive any promotional offers from us during that time.

Complaints and Dispute Resolution

If you are unhappy with any aspect of your experience with us, you may file a complaint free of charge within six months of the incident. We acknowledge complaints within one week and respond within four weeks, with a possible one-time extension of a further four weeks. Should a dispute remain unresolved, you may refer it to EGIS, our independent alternative dispute resolution provider, at [email protected]. Any disputes not settled through this process are resolved exclusively through arbitration in Curacao under Curacao Civil Procedure Rules.

Contacting Our Support Team

Our customer support team is available 24/7 through live chat, email and an on-site contact form. We do not currently offer telephone support. You can reach us at [email protected], and while English is our primary support language, our agents use translation tools to assist players in other languages. Whether you have a question about a fastpay casino login issue or need help understanding our bonus terms, our team is here to help around the clock.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We encourage you to review this page periodically, as continued use of our site after any update constitutes your acceptance of the revised terms. By playing at FastPay, you confirm that you have read, understood and agreed to these terms and conditions in their entirety.