FastPay Privacy Policy

At FastPay, we take your privacy seriously and are committed to protecting the personal data you share with us when you visit fastpay-casino.com, register an account, or use our services. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your own data. By creating an account or browsing our site, you agree to the practices described below. Our casino is operated by Kika Technology B.V., incorporated under the laws of Curacao, company registration number 164980, registered at Zuikertuintjeweg Z/N, Willemstad, Curacao, under Curacao Gaming Authority licence No. OGL/2023/147/0081.

Information We Collect

When you search for fastpay casino login or create a new account with us, we collect certain personal and technical information necessary to provide our services safely and in compliance with our licensing obligations. We gather this data directly from you, automatically through your use of our platform, and sometimes from third parties such as payment providers or verification agencies.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We gather identity verification documents, including government-issued photo ID, proof of address no older than 90 days, and proof of payment, as required by our Know Your Customer obligations once cumulative payments reach EUR 2,000.
• We record your transaction history, deposit and withdrawal methods, and wallet or card details relevant to processing payments.
• We track your gaming activity, including bets, wins, bonus usage and session duration, to operate our loyalty program and comply with anti-money-laundering requirements.
• We log technical data such as your IP address, device type, browser and operating system when you access fastpay-casino.com.
• We may collect video, biometric or liveness verification data where additional checks are necessary for source-of-funds reviews.

Information From Sister Casinos

If you have already been verified at our sister casinos Casino4u or Cobber Casino, we may rely on that existing verification rather than requesting a repeat upload of your documents, as explained on our About page.

How We Use Your Data

We use your personal information for a range of operational, legal and marketing purposes connected to running our casino responsibly. Our FastPay platform relies on this data to deliver a secure and personalised gaming experience to every player.

• We use your data to open and manage your account, process deposits and withdrawals, and verify your identity.
• We use your activity history to calculate comp points, VIP levels, cashback and other bonus eligibility under our loyalty program.
• We use your contact details to send transactional messages, respond to support requests, and, where permitted, to deliver promotional offers.
• We use technical and behavioural data to detect duplicate accounts, fraud, unusual activity or breaches of our Terms and Conditions.
• We use collected information to comply with our licence conditions under the Curacao Gaming Authority and applicable anti-money-laundering rules.

We at FastPay do not use your data to provide currency conversion or exchange services, since no such service is offered on our platform. Our internal operating currency is EUR, and any conversion that occurs happens through your bank or payment processor rather than through us.

Legal Basis for Processing

We process your personal data based on the performance of our contract with you, our legitimate interests in preventing fraud and operating a secure platform, our compliance with legal and regulatory obligations, and, where applicable, your consent for marketing communications. If you are located in Germany, Finland, Norway, South Africa, Mexico, Australia, New Zealand or Canada, local data protection requirements may apply in addition to our standard policy, and the English version of our terms takes precedence over any translation.

Sharing Your Information

Here at FastPay, we do not sell your personal data. However, we may share information with trusted third parties strictly for the purposes described in this policy.

• We share data with payment providers such as Visa, Mastercard, Neteller, Skrill, MuchBetter, MiFinity, Interac, Interac e-Transfer by Loonio, PayID, CashtoCode and InstantEFT in order to process transactions.
• We share information with identity verification and fraud-prevention partners to confirm your age, identity and source of funds.
• We disclose information where required by law, regulatory authorities, or the Curacao Gaming Authority under licence No. OGL/2023/147/0081.
• We may share data with EGIS, our independent alternative dispute resolution provider, if you file a complaint that cannot be resolved directly with us.
• We share limited data with game providers and studios integrated into our lobby to deliver the games you choose to play.

We never permit third-party payment systems to be used on our platform, and any winnings resulting from a prohibited third-party deposit will be voided in accordance with our Terms and Conditions.

Data Retention

Our FastPay Casino retains your personal data for as long as your account remains active and for a reasonable period afterward to satisfy legal, regulatory and dispute-resolution obligations. Accounts that remain dormant for 12 consecutive months may be charged a monthly administrative fee of at least EUR 25 while the balance is positive, and we retain relevant records throughout this period. Where you request account closure or self-exclusion, we retain certain data as required by our licence and anti-money-laundering obligations, even though your account access will be restricted.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on fastpay-casino.com to remember your preferences, keep you logged in, and understand how players like you interact with our fastpay online casino games and promotions. These cookies also help us secure your account and detect suspicious login attempts, including repeated fastpay casino login attempts from unfamiliar devices. You can control or disable cookies through your browser settings, although doing so may affect certain features of our site.

Security Measures

We are committed to protecting your data using industry-standard security measures. Our casino uses 128-bit SSL encryption to safeguard information transmitted between your device and our servers. We restrict access to personal data internally to employees and partners who need it to perform their duties, and we apply verification procedures, including video calls where necessary, before releasing sensitive account changes or large withdrawals.

Your Rights

Depending on your country of residence, you may have specific rights regarding the personal data we hold about you. We aim to honour these rights wherever applicable under local law.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact us through our 24/7 live chat, our on-site contact form, or by emailing [email protected]. We acknowledge complaints within one week and respond within four weeks, with a possible extension of a further four weeks where needed.

Responsible Gaming and Account Limits

Our commitment to protecting your wellbeing is reflected in the responsible gaming tools tied to the personal data we collect. We allow you to set deposit, loss, wager and session limits on a daily, weekly or monthly basis, request a cooling-off period of between one day and six months, or self-exclude for one year, three years, or permanently. We use the account information linked to these settings to ensure they are properly applied and respected across our platform.

International Transfers

Because we are based in Curacao and serve players across Canada, Australia, New Zealand, South Africa, Germany, Finland, Norway and Mexico, your data may be transferred and processed outside your home country. We take appropriate steps to ensure that any such transfer maintains a comparable level of protection to that described in this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or licensing conditions. We encourage you to review this page periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you want to exercise any of your privacy rights, please reach out to our support team through 24/7 live chat, our on-site contact form, or by email at [email protected]. Should a dispute remain unresolved, you may also contact EGIS, our independent dispute resolution body, at [email protected].